Operating Model

AI in Practice.

How I operate with AI, not just how I use it. Most People Operations and Talent Management teams treat AI as a productivity gadget. I treat it as an operating layer. The difference shows up in the work.

Operating Stack

The right tool for the right job.

I run a multi-tool AI workflow because each tool has a distinct role. Knowing which tool to reach for is its own kind of fluency.

C
Claude
Primary · Daily
Synthesis, executive-level communications, problem structuring, rapid prototyping. Where my reusable prompt playbooks live.
G
ChatGPT
Cross-Model
Cross-model comparison. When stakes are high, I run the same prompt across models and triangulate. Different models have different blind spots.
M
Manus
Build Layer
Coding and document template generation. Used to scaffold the technical infrastructure I've shipped, including production code and document systems.
A
Magnus AI
Synthesis
Meeting transcription and synthesis. Captures verbatim, generates structured summaries, surfaces action items I'd otherwise have to extract manually.
Operating Principles

The four principles I run on.

Two years of daily Claude use embedded in real People Ops work taught me these. They're not opinions, they're the patterns that consistently produce good output.

PRINCIPLE 01
Structure beats cleverness.
A boring, well-structured prompt that names role, context, constraints, and desired output beats a clever one-liner every time. The model is doing what you tell it to do, even when you didn't realize you told it.
PRINCIPLE 02
Iterate the prompt, not the output.
If the response is wrong twice in a row, the prompt is wrong, not the model. Fix the prompt. Don't keep regenerating.
PRINCIPLE 03
AI structures decisions, humans make them.
I never let Claude finalize anything that goes to leadership. Validation against ground truth happens before any output reaches an executive. Trust takes years to build and seconds to lose.
PRINCIPLE 04
Systematize the routine, protect the judgment.
Anything I do more than three times in a quarter gets a prompt playbook. Anything that requires real judgment stays in my head. The machine handles the volume so I have capacity for the work that actually matters.
What This Has Made Possible

The cumulative effect.

Two years of operating this way at Netflix. Real metrics from real work.

30%
Reduction in manual operational effort across enablement workflows
60 hrs
Quarterly reporting eliminated through dashboard automation paired with Claude synthesis
89%
Activation rate on AI-augmented manager development programs
4.6/5
Satisfaction score with measurable behavior change at 90 days post-program
The Bigger Picture

Where the time freed up went.

The cumulative effect of operating this way for two years at Netflix is measurable, but the metrics don't tell the whole story.

I built a library of reusable prompt playbooks that other team members can adopt to scale their own work. I shipped AI-augmented learning loops built into manager development programs. I designed scenario-based practice partners that let managers rehearse difficult conversations before they have them in real life.

Most importantly, the time freed up went somewhere. It went into the strategic work that has always mattered most and that AI cannot do.

The pattern recognition across organizations. The judgment calls about what to surface to leadership. The relationship work that builds trust. AI didn't replace any of that. It made room for more of it.

The next decade of People Operations work will be defined by people who can make AI an operating layer for their function, not a feature in their toolkit. The skill that matters isn't prompting, it's translating real operational problems into structured prompts and architecting workflows that scale beyond any single person.

That's the work I want to keep doing. The artifacts on this site, the playbooks I share, and the systems I've built reflect that bet.

Want to talk about building together?

Open to Senior Program Manager, AI Enablement, Learning & Development, People Operations, Talent Management, and Executive Business Partner roles. Full-time, contract, or fractional. Fully remote.

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